Warranty Neurophone
Neurophone Warranty
Metayantra
Every device is tested before leaving the workshop. Here we explain what your warranty covers, what it doesn't, and how to validate it without complications.
Covers verifiable manufacturing defects from the date of delivery.
Timeframe to receive the first response regarding your case.
Maximum timeframe for the complete resolution of your warranty claim.
01 Before Using Your Neurophone
The Neurophone is a precision device. We recommend dedicating a space of calm and tranquility to read the operation manual and explore the device efficiently before use.
Most operational doubts are resolved in the operation manual. We suggest reading it carefully before contacting support.
We check the quality and operation of every Neurophone before shipping it. All devices are tested and powered on before packaging.
We guarantee your Neurophone against any manufacturing defect. If your device presents a failure attributable to the manufacturing process, we will resolve it.
02 Warranty Coverage and Validity
The warranty for manufacturing defects is 30 calendar days starting from the delivery date of your order.
| Component | Warranty Period | Coverage |
|---|---|---|
| Main Device (DSP) | 30 Calendar Days | Internal electronic failure / Manufacturing defect |
| Transducers | 30 Calendar Days | Piezoelectric failure (not due to misuse) |
| Accessories/Cables | 30 Calendar Days | Defect in materials or assembly |
03 What the Warranty Does NOT Cover
The warranty will be void or will not apply in the following cases:
Physical Damage
Blows, drops, broken screens, or damage caused by accidents or negligence.
Liquids/Moisture
Internal or external damage caused by contact with water, sweat, or moisture.
Misuse
Use with non-specified power sources or connection to incompatible equipment.
Tampering
Opening the device, attempted repair, or modification by unauthorized personnel.
04 Step-by-Step Warranty Process
- Report: Contact our support team via WhatsApp or Email within the 30-day period.
- Initial Assessment: Send a clear video demonstrating the fault and a description of the usage environment.
- Return Authorization: If the fault is potentially a manufacturing defect, we will provide instructions for international return shipping.
- Technical Laboratory: Once received in Mexico, our technicians will perform a deep diagnostic.
- Resolution: If a defect is confirmed, the device will be repaired or replaced at no cost to you.
05 Penalties and Technical Costs
If a device is returned for warranty and the technical laboratory determines that:
- The device operates perfectly (user operation error).
- The damage was caused by misuse, moisture, or tampering.
- The warranty period has already expired.
The customer must pay a $399 USD fee before the device is returned.
Technical Support
If you have questions about the operation of your Neurophone, contact us.
By completing your purchase, you accept these terms. Visit our Terms and Conditions.