Warranty
Metayantra Warranty, handcrafted and backed.
Every piece is inspected before leaving the studio. Here you will find what your warranty covers, what it does not cover, and how to make a claim without unnecessary complications.
We provide a 90-day warranty for manufacturing defects, regardless of any minimum legal period that may apply in your jurisdiction.
Time limit to notify us of shipping damage or an issue upon delivery.
Every device, including electronic devices, is tested before shipment.
01 Quality control before shipment
We inspect the quality and functionality of every device before shipment to ensure that you receive the best product possible. No piece leaves the studio without passing this inspection.
All electronic devices are also tested and powered on before packaging to confirm that they are operating correctly when they leave our facilities.
We warrant your purchase against any manufacturing defect. If your piece has a failure attributable to the manufacturing process, we will resolve it. It is that simple.
02 Warranty coverage and duration
Metayantra provides a 90-calendar-day warranty for manufacturing defects, beginning on the date your order is delivered. This warranty applies internationally, subject to the terms below and any mandatory consumer protections applicable in your location.
| Item | Time limit |
|---|---|
| Manufacturing defect warranty | 90 calendar days from delivery. |
| Shipping damage or issue notification | 5 calendar days from receipt, with photographs of the product and packaging. |
| Physical shipment of the product for inspection | 21 calendar days from the original delivery date. |
| Case resolution | Initial response within 3 business days; resolution within a maximum of 30 business days after we receive the product. |
Claims submitted after these time limits may not be eligible, except for a latent defect that could not reasonably be detected upon receipt, or where mandatory local law provides otherwise.
03 What the warranty covers and does not cover
✔ Covered
Verifiable manufacturing defects · Functional failures in electronic devices not caused by the user · Incomplete or missing pieces identified in the product description · Product different from the one ordered · Documented physical damage attributable to packaging or shipping.
✘ Not covered
Damage caused by accidents, drops, impacts, or immersion in liquids · Misuse, improper handling, or inadequate storage · Normal wear and tear · Pieces repaired or modified by third parties · Natural variations inherent to handcrafted manufacturing (see Section 04).
The warranty covers the piece’s manufacturing origin, not events occurring after delivery. A device that is dropped, impacted, or exposed to water is outside the warranty coverage. If this happens, contact us anyway: in many cases, we may offer a repair at a preferential rate.
04 Handcrafted pieces: color and finish variations
If the device you are choosing includes micrometals or pigments, please note that these materials are volatile and may settle randomly during curing. THE COLOR MAY VARY FOR THIS REASON, as the arrangement of metal microparticles cannot be controlled by any manufacturing process.
This product is handcrafted. We always strive to make your piece as similar as possible to the one shown in the images, but it will also have its own character: that is what makes it unique and impossible to replicate identically.
For this reason, natural differences in color, grain, material distribution, texture, or finish do not constitute a manufacturing defect or a valid reason for return, provided that the piece matches its published description. By placing your order, you acknowledge and accept this inherent characteristic of handcrafted work.
If you believe your piece differs substantially from the published description—not merely in shade, but in material, size, or model—contact us with photographs within 5 calendar days. We will evaluate this as a product issue.
05 Orgonite products and 5G protection technology
All of our orgonite products incorporate special technology intended to protect living beings from the harmful effects of 5G and surrounding electromagnetic pollution.
This technology is part of the piece’s design and composition and is covered by the warranty with respect to its physical and structural integrity: if the piece arrives fractured, with detached materials, or with an incomplete component, the manufacturing defect warranty applies.
Under our Terms and Conditions, the warranty covers the piece’s documented physical properties (material composition, geometry, structural integrity, and piezoelectricity). Specific spiritual, energetic, therapeutic, or metaphysical results are not guaranteed, because experiences with these objects are personal and cannot be measured through standardized methods. Our products are not medical devices and do not replace professional healthcare.
06 Technical support and consulting
We offer limited WhatsApp support to help you operate your device.
✔ Support at no charge
Questions about operation or malfunction: how to turn on, charge, or connect your device, what to do if a problem occurs, how to start a warranty claim, and how to follow up on your case.
💠 Consulting for a fee
Any inquiry beyond a malfunction—advanced-use guidance, programming, activation, personalized assistance, or interpretation—constitutes a consulting service and is subject to a fee.
If your inquiry falls into the consulting category, we will tell you before we begin, along with the applicable fee. No charge is ever incurred without your prior confirmation. Warranty and operational support are always provided at no charge.
07 How to make a warranty claim
- Contact us through the official channel where you made your purchase, within the time limits in Section 02.
- Send your evidence: order number, detailed description of the issue, receipt date, and photographs or video of the product and packaging.
- Receive our response within a maximum of 3 business days, including the options available for your case.
- We will send you the assigned shipping label specifically for your product and order when the piece must be returned.
- Pack the item securely and ship it using only the assigned shipping label. Returns sent with labels from other orders or with a different volumetric capacity will not be accepted.
- We will inspect and resolve the case within the established time frames and notify you of the review outcome.
The label is quoted according to the exact weight and dimensions of your product. Using it for another item or order may invalidate the process and may be treated as misuse of the warranty process. If a new label is required for reasons attributable to the buyer, the buyer is responsible for the cost calculated using (Length × Width × Height in cm) ÷ 5,000.
08 Available resolutions
When a warranty claim is approved, we will agree with you on the best solution from the following options:
🔧 Repair
At no charge, when technically possible, during the warranty period.
🔄 Product replacement
With an item of the same characteristics or equivalent value, subject to availability.
🎫 Store credit
Credit for the value of the product, applicable to any future purchase. Valid for 12 months.
💰 Refund
When none of the previous options is viable. Issued through the original payment method within a maximum of 30 business days.
When a manufacturing defect is confirmed, Metayantra covers the shipping costs for both the return and the reshipment of the repaired or replacement piece. For full details regarding eligible causes, exclusions, and procedures, please review our Returns and Refunds Policy.
Need to activate your warranty?
Contact us with your order number and photographs. We will respond within a maximum of 3 business days.
Last updated: January 2026. This Warranty Policy supplements our Terms and Conditions, Returns and Refunds Policy, and Shipping Policy. It is intended for international customers and does not limit any mandatory consumer rights applicable in your location. Metayantra reserves the right to update this policy; the version published at the time of your purchase applies.