Shipping Policy
Shipping policy, no fine print.
Costs, timelines, carriers, and terms explained with complete clarity so you can shop with confidence.
Free shipping worldwide on every purchase, with no minimum order value.
Approximate handling and manufacturing time, plus carrier transit time.
01 Shipping essentials
All orders receive free shipping anywhere in the world, with no minimum purchase required. Shipping is included automatically at checkout.
Free shipping covers one (1) delivery service per order. Additional attempts resulting from incorrect information provided by the buyer are quoted separately (see Section 06).
03 Preparation and shipping times
In-stock products
If marked "Inventory available", the product is ready to ship and is dispatched every Monday. The weekly cutoff is Friday: orders placed by Friday are prepared for the following Monday dispatch. For example, an order placed on Monday is shipped the following Monday, and an order placed on Friday is also shipped the following Monday.
Made-to-order products
Custom or imported items require 3 to 5 weeks of manufacturing. The process begins on the Monday following your purchase.
Once manufacturing is complete, the additional delivery time is 1 to 7 business days depending on your location. Mixed orders (express and made to order) ship complete when all items are ready.
04 Shipping methods, tracking, and delivery attempts
We offer the following shipping methods and costs:
- Standard shipping: Free worldwide on every order, with no minimum purchase.
- Orders over $399 USD — DHL upgrade: orders above $399 USD qualify for an upgraded DHL shipment. Metayantra ships these orders by DHL and prepays all import duties in advance.
Once your order ships, you will receive your tracking number and real-time tracking link by email. If you do not receive them within 2 business days, contact us.
How many delivery attempts are made?
The number of visits to the delivery address is determined by the carrier, not Metayantra:
| Service | Delivery attempts |
|---|---|
| Local courier () | 1 attempt. If unsuccessful, the package is returned to the warehouse. |
| Premium domestic shipping (1 to 3 days) | 2 attempts. After the second failed attempt, the package is returned to the warehouse. |
| International shipments / postal services | Each country operates under its own rules for attempts, notices, and holding times at branches. It is materially impossible for Metayantra to determine the regulations of every nation, so buyers must consult them directly with their local postal or courier system using the tracking number provided. |
05 International shipping, customs, and taxes
International orders are shipped under the method selected for the order. Standard shipping is free worldwide on every purchase. Orders above $399 USD qualify for an upgraded shipment via DHL.
For orders above $399 USD, Metayantra ships by DHL and pays all applicable import duties in advance. You will not be asked to pay import duties upon delivery for the DHL upgrade.
Import duties are prepaid by Metayantra for qualifying DHL-upgrade orders. Any local taxes, brokerage charges, storage fees, inspection fees, or other charges not classified as import duties may depend on the destination country and its authorities.
06 Shipping address and buyer responsibility
The buyer is solely responsible for providing a correct, complete, accurate, and up-to-date address at the time of purchase, including: street, building and unit number, postal code, state/province, delivery instructions and a current contact phone number. Included shipping covers one delivery service.
If you notice an error, write to us immediately. We can modify your information at no charge provided the request arrives before your order goes out for delivery:
- Order placed before 11:00 hrs → you can correct it until 11:00 hrs that same day.
- Order placed entre the 11:00 and the 16:00 hrs → you can correct it until 16:00 hrs that same day.
- Order placed after 16:00 hrs → you can correct it until 20:00 hrs that same day.
Una vez generada la tracking label and asignada la ruta, el cambio ya no es posible.
Why does incorrect information prevent delivery? (Automatic geolocation)
Our couriers operate with geolocated routes, and this reference is generated automatically by the system from the information you enter in your order. No person interprets the address: the system converts it into coordinates.
Therefore, if any information is incorrect, ambiguous, unclear, or incomplete, the system will locate the address at a point different from the actual one and delivery will fail, even if you are at home waiting.
Cost of a new delivery attempt
When delivery fails because of information provided incorrectly by the buyer, the new attempt has the same cost as the shipping service listed in the store:
- $6 USD or $15 USD, depending on the service selected in your original order.
No additional administrative fee is charged: you pay exactly what it costs to move the package again.
If you chose Cash on Delivery and delivery failed
When delivery cannot be completed because information was entered incorrectly or incompletely, preventing the courier from locating the address, there will be no new attempt under the cash-on-delivery method. To reschedule delivery, you must:
- Pay for the order in advance (cash on delivery is canceled for that order), and
- Provide the correct and complete information required for the new delivery.
This measure exists because each failed cash-on-delivery attempt represents a logistics cost already incurred and unpaid.
Evidence: we always document the delivery attempt
No second-attempt charge is applied at our discretion. Our couriers document every visit, and the record generally includes:
- Geolocated position sent by the courier upon reaching the address.
- Photographs of the location to which the entered address was referenced.
- Screenshots of calls made to the provided contact number when the customer did not answer.
This evidence is shared with you upon request by writing to clientes@metayantra.com with your order number. We want you to be able to verify what happened before deciding how to proceed.
These conditions are clearly disclosed at checkout before you confirm your purchase. If delivery fails because of incorrect information, your order is not lost or held: your merchandise remains yours and you always have two available paths, one of them completely free.
- Option A — No cost: pick up your order personally at our warehouse (see below).
- Option B — With cost: pay for a new shipping service ($6 or $15 USD depending on the service) to retry home delivery.
What is not refundable is the logistics service already performed (the trip that actually took place), just as no carrier refunds the cost of a trip it has already completed. The product you purchased remains fully available to you.
When delivery fails for a reason attributable to the carrier (loss, poor route management, damage, or carrier error), the carrier assumes responsibility and compensates Metayantra, and we arrange a new shipment at no cost to you. You may choose to have it reshipped:
- To the same address originally registered,
- To a carrier branch for pickup, or
- To another address previously agreed with you.
The same applies if the error was ours (an address entered incorrectly by Metayantra, or the wrong product or tracking label): we cover the correction.
07 Use of the shipping label
The label generated for each return or reshipment is exclusive to that package and its dimensions. Using a label for a different product constitutes bad faith, may invalidate the process, and may lead to legal action.
If a new label must be generated for reasons attributable to the buyer (loss, expiration due to delay, or prior improper use), the cost will be covered by the buyer, calculated using the standard volumetric-weight formula: (Length × Width × Height in cm) ÷ 5,000 = volumetric kg.
08 Damage during shipping
If you receive a package with visible damage to the outer packaging, document its condition with photographs before opening it and notify us within the following 5 calendar days. Keep the original packaging until the claim is resolved. Claims related to transit cannot be handled after this period.
09 Digital products: subliminal audio
Subliminal audio files are 100% digital products in high-quality FLAC format. They are sent by email within a maximum of 24 business hours. Because this is a downloadable digital product, returns and refunds do not apply once the file has been delivered, except in the event of a technical defect that makes it completely unusable.
Do you have questions about your shipment?
Write to us directly and we will respond within 1 to 2 business days.
Last updated: January 2026. Metayantra reserves the right to update this policy; the current version is the one published on this site at the time of your purchase.